A new US study finds that travelers prefer hotels with digital self-service counters.

US hospitality platform Mews conducted a study of 2,000 travelers and hotel workers to find rising trends in hospitality in 2024. About 80% of travelers said they would prefer to stay at a hotel with an automated check-in counter or self-service kiosks; 40% of these travelers also said they prefer to check in through a website, app or digital kiosk.

Hotel workers said they expect guests to use technology more this year, while 43% guests said their ideal hotel would have smart home devices in their rooms; 70% said their ideal hotel would have fast Wi-Fi.

“We love when hotels use technology to solve their operational problems and create immersive and truly wonderful guest experiences.” - said Richard Waltre, founder of Mews.

Source: travelnews.co.za

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